Returns

You don't want to keep the product you ordered? Or you bought the wrong item or the wrong quantity? That can happen! We offer a 30-day return policy. Within this period, you can return unopened items without stating reasons for a refund or exchange to the following address:

nuoneo GmbH
c/o Subke GmbH
Bültenweg 19
21365 Adendorf
Germany

The return shipment is at your own expense and is not covered by nuoneo GmbH.

Please contact us in advance via this contact form so that we can process the return accordingly upon arrival.

 

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Right of Withdrawal Information

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. Notwithstanding this, in the case of a contract for the regular delivery of goods over a fixed period, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. To exercise your right of withdrawal, you must inform us (nuoneo GmbH, Auenstr. 32, 80469 Munich, Germany, E-mail: kontakt@nuoneo.de) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General Notes

1. Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2. Please do not return the goods to us freight collect.
3. Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

Formalities for Withdrawal

If you wish to withdraw from the contract, please send the following content by e-mail to kontakt@nuoneo.de or by post to:

nuoneo GmbH
Auenstr. 32
80469 München
Germany

Content of the withdrawal:

1. I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods/the provision of the following service (*)
2. Ordered on/received on (*)
3. Name and address of the consumer(s)
4. Date and signature of the consumer(s) (only for communication on paper)

(*) Delete as appropriate